FAQs

 

How secure is this app? Can I trust it?

Faith Spark offers a unique closed platform, and is only available to be used by kids and leaders you approve. The public does not have access to your community. It was created with international children’s app developer, Dubit, who have years of experience in creating safe and kid-friendly applications. Each child is given a unique 16-digit code, which you generate from the admin site. This code corresponds with their birthdate, securing the login process.  


Additional security features include:

  • Customized admin site allows you to add and approve users

  • Image moderation

  • Admins can delete inappropriate comments or images in real-time

  • Profanity filter

  • The ability to ban individuals if necessary

  • Day-time only chat (Chat is closed between 9 pm and 9 am local time)


Please note: Your ministry’s own safety policies and procedures will apply to all interactions that take place on the Faith Spark platform.

How does livestream and chat work?

Chat can happen between small groups or between all kids who attended the program. Leaders also have the option to join any chat conversation. 


When streaming, you can choose which group or program receives your stream. If you are a ministry with multiple locations, you can also separate and organize chats and streams by location. If you need more hours of live streaming each month you can easily add that a la carte! If you have questions, please email support@faithsparkapp.com

Do you offer support?

Yes. Though our team is small, we are mighty! We offer support via email at this time. We worked with children’s app developer Dubit to create Faith Spark, and its setup is as intuitive as possible but we understand if you need some help! Please submit support queries to support@faithsparkapp.com. 

Please note that if you are a parent requiring assistance, please contact the team that set you up with your child's account. 

How do you determine monthly subscription rates?

In creating the app to use for our camps, we did so keeping in mind the bigger picture - building a community of like-minded ministries who are committed to bringing the good news of Jesus to kids everywhere...all year long! Our goal in setting our subscription rates is to cover ongoing costs and improve the app’s features. Click here to see the cost model breakdown. 

Is it possible to purchase my subscription at a reduced cost?

The monthly subscription fee covers costs and helps us continue to improve app features. However, if cost is a concern for you, we would be glad to discuss options for your ministry. Email hello@faithsparkapp.com.

Can you explain the main points of the “fine print” of the terms and conditions?

You bet! Here are the highlights, but as always it's important to read the entire terms and conditions: 

 

  1. Common Purpose: Teach and conduct yourself in a manner that is consistent with orthodox Christianity in the historic evangelical tradition.

  2. Child Protection Policy: Possess, maintain and adhere to an up-to-date child protection policy for your organization. You understand that the policy applies to all online activity that occurs within the Faith Spark app. 

  3. Insurance: Carry appropriate liability insurance for your organization, including sexual abuse coverage. 

  4. Obtaining Permission: Obtain parent or guardian permission for users of the Faith Spark app who are under the age of 18.

  5. Appropriate Online Behaviour: Take the necessary steps (when appropriate) to limit or prevent users who do not adhere to appropriate online behavior.

  6. Active Monitoring: You understand we are not providing “in-person” active and/or ongoing monitoring of the interaction between your leaders and users or between users themselves and that it is your responsibility to ensure acceptable online conduct, as you would during a “real world” event, ensuring your organization’s child protection policy is being followed.